FAQ and Shipping

Shipping Info

T-shirts

All Create Forest t-shirts are designed in Vancouver, BC by artist collaborators and all t-shirts get printed and shipped directly from our awesome supplier in Los Angeles! It takes about 2-6 business days to print Create Forest apparel products. This is outside of shipping days so please take this into account. The chart bellow displays the average max times you'd be waiting after placing an order until receiving the order at your door:

USA

up to 12 business days

Canada

up to 17 business days 

Worldwide

17-27 business days 


Keep in mind that we've seen some orders shipped faster! This is just to show you some of the max waiting time we've been seeing so far.

Thanks so much for your patience on this matter! Let us know if you have any questions on this by reaching out at hello@createforest.com and we'd be happy to help out.

Patches, pins and accessories

All other accessories that we have in-house are shipped with Canada Post directly from Vancouver, BC. Depending on the shipping method you pick, you'll see the following average shipping times:

USA

up to 10 business days

Canada

up to 7 business days 

Worldwide

12-21 business days 

 
Local order and pickup in Vancouver, BC are also possible! Please shoot us an email at hello@createforest.com to setup a local order.

 

How much is shipping?

Shipping cost depend on your location and total weight of your cart. If you are unsure on which shipping method to pick, don't hesitate to shoot us an email at hello@createforest.com and we'll be happy to help out.

 

Customs Fees Notice

Shipments outside of the USA may incur customs fees, depending on destination country. The fee may vary depending on your order value, country limits, and other factors, this fee is your responsibility.

 

Can I return or exchange an item?

If you wish to return your purchase it must be mailed within 30 days of your order arrival date. Returns mailed after 30 days of order arrival are issued a store credit. Please include all original packaging with your return.

In your return package, please include a copy of your receipt. If you need a new one, just print out the order confirmation that was emailed to you.

Create Forest is not responsible for shipping costs for returns, exchanges and/or edited orders.

T-shirts

All sent packages are marked with Printful (this is the company we use to print our awesome designs) return address, so that if the package is returned for any reason (wrong address, broken, defective), it will go to them so make sure you return it to the address marked! Exchanges for t-shirts will only be made for products that are received defective or damaged. Please shoot us an email before returning products at hello@createforest.com.

Patches, pins and accessories

If returned goods are not in the same condition in which they arrived a fee of 15% will be deducted from your return. Please shoot us an email before returning products at hello@createforest.com.

  

Sizing

T-shirts

Remember, all of our designs are printed on demand and shipped out of California so please make sure you pick the right size and color because our manufacturer will only exchange items if they are broken or defective! 

All t-shirts are Anvil Apparels. If you are unsure about what size works best for you, don't hesitate to reach out at hello@createforest.com and we'll figure this out together!

 

What's the best way to collaborate on a new Create Forest design?

Glad you're interested! Head over to this page to find out more.

 

Do you have a discount?

Yasss! Head over to this page to find out more.

 

Do you have a newsletter?

We sure do! Head over to this page to find out more.

 

How do I contact you?

We love to chat! Shoot us an email at hello@createforest.com.